Terms and conditions
Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
• Reflection period: the period during which the consumer may exercise their right of withdrawal;
• Consumer: a natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
• Continuous contract: a distance contract for a series of products or services, with obligations spread over time;
• Right of withdrawal: the consumer's option to withdraw from the distance contract during the cooling-off period;
• Trader: a natural or legal person who offers products or services to consumers at a distance;
• Distance contract: a contract concluded between the trader and the consumer using means of distance communication;
• CESOP: The central electronic payment information system introduced by the EU to monitor payment service providers.
Article 2 – Identity of the entrepreneur
• Trade name: Notre Temps
• Chamber of Commerce (KvK) registration number: 88939375
• VAT number: NL864829954B01
• Customer service email: info@sienna-lane.com
• Business address: Rooseveltlaan 197-1, 1079AP Amsterdam
Article 3 – Applicability
These general terms and conditions apply to all offers made by the entrepreneur and to all distance contracts concluded. Before the agreement is concluded, the terms and conditions are made available electronically or otherwise.
Article 4 – Offer
• Offers are not binding. The entrepreneur reserves the right to change offers.
• The offer clearly states the total costs, including shipping costs, customs duties, and any additional fees charged by the postal or courier service.
Article 5 – Contract
The contract is concluded once the consumer accepts the offer and complies with the specified terms. The entrepreneur will immediately confirm acceptance by email.
Article 6 – Right of withdrawal
• Consumers have the right to withdraw from the contract within 14 days of receiving the product, without giving any reason.
• The costs of returning the product are borne by the consumer when exercising the right of withdrawal.
Article 7 – Costs in case of withdrawal
The entrepreneur will refund payments within 14 days of withdrawal, provided that the product is returned in its original condition.
Article 8 – Customs, import duties, and VAT
8.1
All goods offered and sold through this website are shipped in accordance with the Delivered Duty Unpaid (DDU) delivery term, as defined in Incoterms 2000. This means that the customer is solely and fully responsible for all costs and obligations arising from the import of the goods into the country of destination.
8.2
These obligations include, but are not limited to:
(a) payment of import duties, value added tax (VAT) or goods and services tax (GST) and other taxes or duties applicable at the point of entry;
(b) customs clearance costs, including any brokerage, inspection, or handling fees imposed by customs authorities, postal carriers, or courier services; and
(c) compliance with local laws, product regulations, restrictions, and certifications required in the country of delivery.
8.
The seller (referred to as the "contractor") does not act as the official importer for any order. Legal title and responsibility for goods transfer to the customer upon shipment. The contractor is not responsible for delays, seizures, refusals, or fines resulting from the customer's failure to comply with applicable import laws or to pay the necessary taxes.
8.4
The contractor shall provide the commercial documentation necessary for international shipment (including, if necessary, a pro forma or commercial invoice, product description, and declared value). However, the contractor does not guarantee that the documentation or goods will meet the specific regulatory or technical import requirements of the destination country. The customer is solely responsible for verifying whether the goods ordered are permitted for import, restricted, or require special permits or licenses.
8.5
The customer agrees to indemnify and hold harmless the contractor from any financial consequences, claims, penalties, or fees imposed by customs authorities or third parties as a result of the customer's failure to comply with applicable import regulations.
8.6
Customers are strongly advised to contact their local customs authority or consult the relevant import guidelines before placing an order to avoid any unexpected charges, delays, or refusals at the border.
Article 9 – CESOP Compliance
Starting in 2024, payment service providers will record transaction data in the CESOP (Central Electronic System for Payment Information) system in accordance with EU regulations. The contractor complies with these regulations, which may have an impact on payment monitoring and reporting.
Article 10 – Compliance and warranty
• The contractor ensures that the products comply with the agreement and legal requirements.
• Complaints about defects must be reported in writing within 14 days.
• Products must be returned in their original packaging and condition.
Article 11 – Delivery
• Orders are delivered within 30 days, unless otherwise agreed.
• In case of delays, the contractor will inform the consumer within 14 days of the order date.
• Orders are shipped under conditions that make the customer the recipient and the party responsible for any import-related processes.
• The contractor ensures that the products are shipped in accordance with international transport regulations, but bears no responsibility for delays or problems arising during customs clearance.
• Failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund of the order.
Article 12 – Complaints
• Complaints must be submitted in writing within 7 days of the problem being discovered.
• The contractor will respond to complaints within 14 days. If a longer period is required for resolution, the contractor will provide an estimated time frame.
Article 13 – Disputes
These general terms and conditions are governed by Dutch law. Disputes will preferably be settled amicably. If necessary, disputes will be submitted to the competent court in the Netherlands.